Claims concerning the scope of delivery, defects, false shipments and quantity variations have – as far as they can be proved by reasonable analiyses –be raised immediately, within one week of receiption of the goods.
In case of authorized complaints the ASITA SAHABI Modedesign und Verkauf EF has to deliver in addition deficiencies and change or take back the products or give a discount.
A request of a return is possible within 10 working days of receipt of the order by sending us the undamaged and original packed goods back on the buyer’s cost.
Any further liabilities are barred, including our employees, co-workers or agents.
It is possible to cancel an order within 4 hours of the online submission by sending an email using the Online Form in the “Customer Service” section at the bottom oft he page or „CONTACT – write us“ section in the main menu, indicating the order number and reason for cancelling. For orders paid by credit card, the time required for refunding the amount is subject to banking schedules. Such amounts will not be handled by the company but made available by the bank after the processing time. In the case that the order is refused on delivery, when it is returned to the company the total amount excluding delivery costs will be refunded. In this case that we we need the banking details including the IBAN and BIC or Paypal account information (email). The processing time for us is 3 – 5 work days plus the transaction time of the bank.
Exchanges without additional costs other than for the shipping fees of the resending are only possible once for different sizes and/or colours of the same article. If you choose another article, we will charge or refund you the difference in cost plus charge you the second shipping costs. You will have to pay by these costs by bank transfer or by Paypal. In the case that we have to return you costs, we need your banking details including the IBAN and BIC or Paypal account information (email). You can send us the message using the Online Form in the “Customer Service” section at the bottom oft he page or „CONTACT – write us“ section in the main menu,The processing time for us is 3- 5 work days plus the transaction time of the bank.